Shipping Policy


Order Processing Time

All our orders are processed and shipped out within 2 business days.After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.Please allow 12 to 24 hours for the tracking information to update. We can't issue any refund wen the order is processed and in transit.

Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.

We provide different shipping options:

Standard Tracked Shipping for [FREE]

Insured and Tracked Shipping for Domestic AU [$7.99 AUD]

Insured and Tracked Shipping for International [$9.99 AUD]

The shipping methods and delivery times per region are represented by the following table:

Shipment method Estimated delivery time   Shipment cost
FedEx/DHL Standard 7-10 business days* $10 AUD
FedEx/DHL Express 5-7 business days* $15.00 AUD
FedEx/DHL Premium 3-5 business days*  $19.95 AUD
Standard Free Shipping Standard 15-20 business days* $ 0 AUD
Standard Insured & Tracked Shipping Standard 7-15 business days* $7.99 AUD
Standard Insured & Tracked International Shipping Standard 15-35 business days* $9.99 AUD

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

If the delivery period exceeds more than 5 days form these estimated time please contact us at support@aayatmart.com.

Shipping Restrictions

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS]

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

Return Due To Change of Mind

Aayta Mart will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

Warranty Returns

Aayat Mart provides a 90 day warranty period.If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package.

The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.For our full Returns and Refunds policy, we refer you to Refund Policy.

Shipping Countries

We ship products in these following countries:

Australia, Austria, Bangladesh, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, India, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Pakistan, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

If you want us to ship your products exclusing our provided shipping countries please contact us at info@aayatmart.com before placing your orders. We will try our best to support your shipment.

* Shipment delivery time subject to change and will be informed by email for any delay.
* Delivery delays can occasionally occur.
* We are facing some delivery delay for high volume delivery during this period of time. Please rest assured we are trying our best to deliver your parcel as soon as possible. We are very sorry for any inconvenience.
For questions, support, problems, or warranty claims, please contact us by email at support@aayatmart.com.
Last Update: 11/10/2023